Agent FAQ

Local Service Builds Lasting Relationships

Marketing Representatives serve and support our agency partners every day with relentless energy. With a personal, hands-on approach, each representative listens to our agents and responds promptly while bringing insurance underwriting expertise when needed.

Celina understands that each agency’s needs are different, and our reps are equipped with the right tools to add value at any time, across many different situations.

Common-Sense Underwriting

Each underwriter serves as a trusted advisor to our agency force. When agents call, they talk to the same underwriter – resulting in a true partnership built on lasting relationships. With a common-sense approach to underwriting, Celina works hard to exceed agent expectations by actively listening, asking the right questions, and responding quickly and accurately.

Responsive Claims Service

Policyholders rely on our claims department when the unexpected happens. Trust Celina’s Claims Representatives to guide your customers through the claims process and set them on the path to rebuilding their life.