Policyholder FAQ
You have questions? We have answers!
Find answers to policyholders’ most frequently asked questions about Celina Insurance Group policies.
Where can I mail my payment?
Celina Insurance Group
1 Insurance Square
Celina, Ohio 45822
How do I file a claim?
To file a claim, call the Celina Claims department at 800-231-2318 to speak to a representative 24 hours a day, seven days a week. You may also submit a claim by logging in to or creating your My Policy account or by contacting your independent Celina agent for assistance.
How do I make a change to my policy?
To make a change to your policy, contact your independent Celina agent for assistance.
How do I sign up to receive billing reminders via text messages?
To opt in to receive text message billing reminders, log in to or create your My Policy account. Navigate to the Text Options screen under the drop-down menu next to your username. Check the Text Message box located under your mobile phone number to opt in.
Can I enroll to receive paperless billing?
For paperless billing options, log in to or create your My Policy account. If your policy is eligible, the Go Paperless icon will appear on the home screen. You may also contact your independent Celina agent for assistance.
How do I get a copy of my insurance policy?
To access your insurance policy, log in to or create your My Policy account or contact your independent Celina agent.
How do I make a payment?
We offer several payment options:
Online
Phone
Celina Insurance Group
1 Insurance Square
Celina, Ohio 45822
How do I sign up for an online account?
To access your insurance information online, log in to or create your My Policy account.
How do I get new Auto ID cards?
To get Auto ID cards, log in to or create your My Policy account, or contact your independent Celina agent for assistance.