{"id":16,"date":"2021-07-12T16:21:59","date_gmt":"2021-07-12T20:21:59","guid":{"rendered":"https:\/\/celinagroup.com\/staging\/?page_id=16"},"modified":"2025-12-19T10:28:25","modified_gmt":"2025-12-19T15:28:25","slug":"policyholder-faq","status":"publish","type":"page","link":"https:\/\/celinagroup.com\/staging\/policyholder-faq\/","title":{"rendered":"Policyholder FAQ"},"content":{"rendered":"\n
<\/div><\/div>
\n
\n

Policyholder FAQ<\/h1>\n<\/div>\n<\/div><\/div>\n\n\n\n
\n
\n
\"Businessman<\/figure>\n<\/div>\n\n\n\n
\n

You have questions? We have answers!<\/h3>\n\n\n\n

Find answers to policyholders\u2019 most frequently asked questions about Celina Insurance Group policies.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
Where can I mail my payment?<\/summary>\n

Celina Insurance Group
1 Insurance Square
Celina, Ohio 45822<\/p>\n<\/details>\n\n\n\n

\n\n\n\n
How do I file a claim?<\/summary>\n

To file a claim, call the Celina Claims department at 800-231-2318<\/a><\/strong> to speak to a representative 24 hours a day, seven days a week. You may also submit a claim by logging in to or creating your My Policy account<\/strong><\/a> or by contacting your independent Celina agent for assistance.<\/p>\n<\/details>\n\n\n\n

\n\n\n\n
How do I make a change to my policy?<\/summary>\n

To make a change to your policy, contact your independent Celina agent for assistance.<\/p>\n<\/details>\n\n\n\n

\n\n\n\n
How do I sign up to receive billing reminders via text messages?<\/summary>\n

To opt in to receive text message billing reminders, log in to or create your My Policy account<\/strong><\/a>. Navigate to the Text Options screen under the drop-down menu next to your username. Check the Text Message box located under your mobile phone number to opt in.<\/p>\n<\/details>\n\n\n\n

\n\n\n\n
Can I enroll to receive paperless billing?<\/summary>\n

For paperless billing options, log in to or create your My Policy account<\/a><\/strong>. If your policy is eligible, the Go Paperless icon will appear on the home screen. You may also contact your independent Celina agent for assistance.<\/p>\n<\/details>\n\n\n\n

\n\n\n\n
How do I get a copy of my insurance policy?<\/summary>\n

To access your insurance policy, log in to or create your My Policy account<\/a><\/strong> or contact your independent Celina agent.<\/p>\n<\/details>\n\n\n\n

\n\n\n\n
How do I make a payment?<\/summary>\n

We offer several payment options:<\/p>\n\n\n\n

Online<\/strong><\/h5>\n\n\n\n

mypolicy.celinainsurance.com<\/a><\/p>\n\n\n\n

Phone<\/strong><\/h5>\n\n\n\n

800-552-5181<\/a><\/p>\n\n\n\n

Mail<\/strong><\/h5>\n\n\n\n

Celina Insurance Group
1 Insurance Square
Celina, Ohio 45822<\/p>\n<\/details>\n\n\n\n

\n\n\n\n
How do I sign up for an online account?<\/summary>\n

To access your insurance information online, log in to or create your My Policy account<\/strong><\/a>.<\/p>\n<\/details>\n\n\n\n

\n\n\n\n
How do I get new Auto ID cards?<\/summary>\n

To get Auto ID cards, log in to or create your My Policy account<\/a><\/strong>, or contact your independent Celina agent for assistance.<\/p>\n<\/details>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

You have questions? We have answers! Find answers to policyholders\u2019 most frequently asked questions about Celina Insurance Group policies.<\/p>\n","protected":false},"author":3,"featured_media":414,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/celinagroup.com\/staging\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/celinagroup.com\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/celinagroup.com\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/celinagroup.com\/staging\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/celinagroup.com\/staging\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":19,"href":"https:\/\/celinagroup.com\/staging\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":844036,"href":"https:\/\/celinagroup.com\/staging\/wp-json\/wp\/v2\/pages\/16\/revisions\/844036"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/celinagroup.com\/staging\/wp-json\/wp\/v2\/media\/414"}],"wp:attachment":[{"href":"https:\/\/celinagroup.com\/staging\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}